Terms, plainly

What you can expect from Hollyhush, and what we ask of you. Short on purpose.

Who we are

Hollyhush (gethollyhush.com) is made and sold by Roviq LLC, Boston, Massachusetts, a company owned and run by Randy Torres. In these terms, "we" and "us" mean Roviq LLC. Contact us at hello@gethollyhush.com. By using the site or paying for anything on it, you agree to these terms and to our Privacy page.

What we offer

Prices and taxes

Prices are in US dollars and shown before you pay. One-time means one payment, not a subscription. We do not add sales tax at checkout today. If that changes, checkout will show the tax before you pay. Payment is taken by Stripe, so we never see your card number.

Delivery

Party Pack and Office features switch on for your group as soon as the payment goes through. A Video from Santa is usually ready in about an hour, but sometimes takes longer. Before you see it, we check by computer that the child's name is said clearly, and a person looks at any video that fails that check. When it is ready, your order page shows the video, and we email the link if you gave an email address. Keep the order link: it is the only way back to your video, because there are no accounts.

Advent calendar add-ons

Roviq LLC sells these add-ons to buyers in the United States and Canada. You pay once by card through Stripe. Nothing renews. A grown-up check comes right before the payment button.

Messages are checked automatically, and by a person if someone reports the calendar. We may refuse or remove a message or calendar that breaks the rules on the order page, for example contact details, full names, ages, addresses, schools or unkind words. You must be 18 or over. If you enter a child's first name or messages, you must be that child's parent or guardian. Gift and team calendars and their messages are deleted on January 15 after the purchase season, or right away if the order is refunded in full. If your bank disputes the payment, the links stop working at once and the messages are deleted when the dispute is decided against us (if it is decided for us, the links work again).

We only sell to the United States and Canada. If you pay with a billing address anywhere else, the order is closed and refunded to your card, and nothing is delivered. The same happens if the amount charged does not match your order.

Refunds

Refunds are not automatic. We handle them when you ask. If we cannot make your Video from Santa right (for example the name is wrong, or something in it is off), write to hello@gethollyhush.com within 30 days and we will remake it or refund you, your choice. If we cannot make your video at all, write to us and we will refund you. For the Party Pack and Office plan, write to us and we will sort it out; a refund turns the paid features off for that group. For an advent calendar add-on, write to us and we will sort it out; a full refund deletes the messages of the calendars on that order, so the links stop working; a partial refund leaves the links working. The only refunds we do without being asked are advent orders billed outside the United States and Canada, or charged an amount that does not match the order (see above). Refunds go back to the original card through Stripe and can take a few days to show.

What you give us

Orders for a Video from Santa must be placed by a parent or legal guardian aged 18 or over, who may share the child's details with us. You tell us a child's first name, age, a few small facts, a grown-up's line, and optionally a drawing or a sibling's details. Use first names only. Do not send surnames, addresses, school names, photos of faces or anything private. You confirm that you have the right to give us what you send, and that the drawing is yours or your child's. You keep ownership of what you send. You give us permission to use it, and only to make your video and handle your order. We may edit or refuse text we think is unsuitable, and we may remove it.

AI-generated videos

Santa videos are made with AI: computer-generated pictures and voice. Santa is a character, not a real person, and the video is not a recording of anyone. The result can differ from what you imagined, and we cannot guarantee a specific look, line or word beyond the checks described above. Santa will not promise a gift. You may watch, download and share your video with family and friends. You may not sell it or use it commercially, and you may not use the site to make videos of anyone other than a child you are responsible for.

Acceptable use

Do not use Hollyhush to harass or deceive anyone, to put other people's private information into it without their permission, to send anything unlawful, hateful or sexual, or to break or overload the site, scrape it or get around its limits. We may limit or stop access if you do.

Your data and how long we keep it

Draws and groups delete themselves 60 days after the exchange date. For an advent gift or team calendar, the first name and messages are deleted on January 15, and a full refund deletes them at once (a dispute pauses the links at once and deletes them if it is decided against us). For a Video from Santa, the video, the drawing and the details you typed are deleted from the website's storage 30 days after the video is ready, so download it to keep it. We keep a record that the order happened (status, price and dates) for our accounts. The copies on our render computer are deleted on the same schedule, 30 days after the video is ready, and our daily database backups roll off within 30 more days. You can ask us to delete everything sooner. The Privacy page has the details, including which kinds of companies process your information.

Links to other businesses

Gift links may earn us an affiliate commission. The light visualizer can send you to an installer for a quote. SnowPass is run by the same company as Hollyhush (Roviq LLC). Any work an installer does for you is a contract between you and them, not us.

Limits on our liability

Hollyhush and its videos are provided "as is". We do not promise the site will always be available or free of errors. To the extent the law allows, Roviq LLC is not liable for indirect or consequential losses, and our total liability for anything you buy is limited to the amount you paid for it. Nothing in these terms limits rights you have by law that cannot be limited, and nothing limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, USA. Disputes go to the state or federal courts located in Suffolk County, Massachusetts. Please write to us first; most problems are solved by an email.

Changes

We may update these terms. The date below shows the latest version. The terms in force when you pay are the ones that apply to that purchase.

Contact

Roviq LLC, Boston, MA, USA. hello@gethollyhush.com.

Last updated 2 November 2026.